Terms & Conditions

Please read through Red Shark Designs terms and conditions before you place your order. Once your order has been placed, you are in acceptance of these.....

​Handmade by nature, handcrafted by us...

​Due to the nature of our handmade products there may be slight colour and texture variances to those shown on our website, between orders made separately, and between sample and actual order placements . Any differences are minimal and we strive to ensure all our items are finished to a high standard. Woodgrain may also make items appear offset to the eye.

​Terms of Sale...

All prices are quoted in UK Sterling and are inclusive of VAT.

Prices exclude delivery costs which will be added at checkout (please see Delivery and Terms Information).

We will not be liable for any export or import duties, taxes etc. arising as a result of the goods being sent to a destination outside of mainland UK, and may need to contact you for additional payment relating to higher courier charges abroad.

Payment will be debited from your account at the time of purchase, or soon thereafter. We accept payment by Visa, MasterCard and Maestro credit and debit cards and payments are securely processed by PayPal

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. However, if we are not negligent, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to the data you provide when accessing our site. 

You may cancel your order at any time so long as the item(s) have not been personalised. You will be refunded in full. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

​Product Information...

All products are subject to availability and we reserve the right to withdraw products at any time and/or remove or edit content on this website. Despite our very best efforts to ensure product information is current and correct, we cannot guarantee the absence of errors. If there is a clear error or omission in the product description, we will notify you prior to dispatch of your order and refund you in full if you wish to cancel your order once the information has been corrected and applied to your order.

Product imagery is offered as good representation of the product but, for reasons beyond our control, we cannot be responsible for the colour accurateness of products viewed online or on printed media.

Made to order/fully personalised products may differ slightly from product imagery but are a result of the handmade nature of these products.

Please note that due to the bespoke nature of made to order products, we are unable to offer refunds on these items unless they are found to be faulty. In this rare circumstance, you will be offered a full refund or the chance to receive a replacement.

​Payment...

Full payment is required at the time or order. Until full payment is received and cleared, your order will not be processed.

​Offers and Discount...

Any offers or discounts offered by Red Shark Design are only valid until payment has been cleared. Without payment, these discounts are subject to change at any time, without prior notice.  Offers are only available during the period advertised and cannot be backdated or used in conjunction with any other offer. 

​Returns and Refunds...

We gladly accept returns and exchanges

  • Contact us within: 14 days of delivery

  • Ship items back within: 30 days of delivery

We do not accept returns on any personalised handmade products unless the item arrives damaged or defective. The item will be replaced or refunded upon receipt of the faulty item to Red Shark Design.

If an item is cancelled from the order, a refund will be provided in full if no work has begun on the item. If work has begun on the item, a refund cannot be given.

​Condition of Return...

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

​Copyright...

The website, design, content and all products remain copyright to Red Shark Design. The amount of time, work and effort to create and design all we offer is immense so please, under no circumstances, copy any of it. 

​Social Media...

Social media is a huge part of everyday life and so we aim to keep our social media feeds to Facebook, Instagram, X and TikTok to share our work. Under NO circumstances will personal information about you, our customers, be shown or shared. Your privacy is of upmost importance.

​Privacy and Safety...

We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you.

All information is stored on a secure server and we respect the terms of the UK Data Protection Act 1998. We do not store credit card details nor do we share customer details with any 3rd parties

​Payments...

​Payments are taken via the secure Paypal gateway and Stripe, no personal payment information is shared with us. 

​Payments can be made via:

  • All major Debit / Credit Cards

  • Paypal

Disclaimer...

The information contained in this website is for general information purposes only. The information is provided by Red Shark Design and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. 

Every effort is made to keep the website up and running smoothly. However, Red shark Design takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

We reserve the right to amend these terms and conditions at any time. This does not affect your statutory right.